Last updated: February 2025 Welcome to DeliWish! We are delighted to serve you and bring fresh, high-quality groceries right to your doorstep. These Terms and Conditions outline your rights and responsibilities while using our platform. By accessing or using DeliWish, you agree to these terms. If you have any questions, feel free to reach out to us at info@deliwish.com - we are here to assist you. 1. About DeliWish DeliWish is an online grocery delivery service designed to make your shopping experience seamless and hassle-free. Unlike instant delivery services, we operate on a scheduled delivery model, ensuring fresh and carefully sourced products are delivered to you at predefined time slots. Our mission is to offer high-quality groceries at affordable prices while maintaining efficiency and reliability in our service. 2. User Accounts & Responsibilities • To place orders, users must create an account with accurate personal details such as name, phone number, delivery address, and payment information. • Users are responsible for maintaining the confidentiality of their login credentials and should not share their account details with anyone. • Any unauthorized activity on your account should be reported to us immediately at support@deliwish.com to prevent misuse. • DeliWish reserves the right to suspend or terminate accounts engaged in fraudulent activities, misuse, or violation of these terms. • Users must ensure that the information provided is accurate and updated to avoid any delivery issues. • By using DeliWish, you consent to our Privacy Policy, which governs the collection and use of your personal data. 3. Service Availability & Delivery Policy • We currently operate in Kishangarh city, Ajmer, Rajasthan, with plans to expand. • Deliveries are scheduled during predefined time slots: Early Morning, Afternoon, and Early Evening. Additional slots may be introduced based on demand. • Customers can place orders anytime, but deliveries will only be fulfilled within the selected time slots. • Users must be available to receive their orders during the scheduled time. If an order is not received due to unavailability, additional delivery charges may apply for redelivery. • If delivery is unsuccessful due to incorrect address details or recipient unavailability, DeliWish will attempt one additional delivery attempt before canceling the order. 4. Order Placement, Modification & Cancellation • Orders can be placed through the DeliWish app. • Once an order is confirmed, modifications cannot be made. Cancellation requests may be accepted if placed before processing begins. • If an order is canceled after processing, refund eligibility will depend on the type of products purchased (see Refund Policy below). • In rare cases, DeliWish may cancel an order due to stock unavailability, operational issues, or unforeseen circumstances. Customers will receive a full refund in such cases. 5. Product Quality, Returns & Refunds • DeliWish is committed to delivering fresh and high-quality products. We carefully source and handle all items to ensure customer satisfaction. • If a customer receives an incorrect, damaged, or unsatisfactory item, they must report it within 24 hours with photographic or video proof. • Refunds or replacements will be processed within 2 working days based on the validity of the claim. • Perishable items (such as milk, fresh vegetables, and dairy products) are non-returnable unless defective at the time of delivery. • Non-perishable items may be eligible for returns if unused and in original packaging. • DeliWish reserves the right to decline refund requests that do not meet the required conditions. 6. Pricing, Payments & Discounts • The prices listed on the DeliWish platform are final and inclusive of all applicable taxes. • Prices may change due to market fluctuations, but changes will not affect orders already confirmed. • Payment methods include UPI, debit/credit cards, net banking, and cash-on-delivery (COD). DeliWish may add or remove payment options at its discretion. • Discount codes, coupons, and promotional offers may have specific terms and conditions attached. Misuse of promotions or unauthorized duplication of coupons may lead to order cancellation or account suspension. 7. Subscription Services (If Applicable) • Users subscribing to recurring deliveries will be billed according to their chosen plan. • Subscription modifications, pauses, or cancellations must be requested before the next billing cycle to avoid unwanted charges. • DeliWish reserves the right to revise subscription pricing and benefits with prior notice. 8. Customer Support & Complaints • We prioritize customer satisfaction and are committed to addressing concerns. • Users Users can reach out to our support team via email: support@deliwish.com or call us at 7340310449. • Complaints related to orders, delivery, or product quality must be raised within 24 hours of delivery to ensure prompt resolution. 9. User Conduct & Fair Usage Policy • Users must interact with DeliWish staff, including customer support and delivery personnel, with respect and courtesy. • Abusive behavior, fraudulent claims, or misuse of the service will not be tolerated and may result in account suspension or legal action. • Users are expected to use the platform for personal shopping only. Bulk orders for commercial resale are not permitted unless explicitly authorized. 10. Intellectual Property Rights • All content on the DeliWish platform, including logos, trademarks, product descriptions, and images, is owned by DeliWish and protected under intellectual property laws. • Unauthorized reproduction, modification, or distribution of our content without permission is strictly prohibited. 11. Liability & Disclaimer • While we strive to provide the best service, DeliWish cannot be held liable for circumstances beyond our control, including supplier shortages, transportation delays, or force majeure events. • Customers acknowledge that DeliWish is not liable for indirect, incidental, or consequential losses arising from service use. • Our liability, if any, shall be limited to the total amount paid by the customer for the specific order in question. 12. Governing Law & Dispute Resolution These terms are governed by the laws of India. • Any disputes shall be resolved under the jurisdiction of Ajmer, Rajasthan. • We encourage users to reach out to customer support for amicable resolution before pursuing legal action. 13. Amendments to Terms & Conditions • DeliWish reserves the right to modify these terms at any time. • These Terms may be updated from time to time without prior notice. • Users must review the latest version of the Terms available on the DeliWish platform before using the service. Continued use signifies acceptance of the revised terms. Thank you for choosing DeliWish! We are committed to making your grocery shopping convenient, reliable, and enjoyable. Happy Shopping!